Customer Care Center

 

Members of our Customer Care Center Team are available to take your order, aid in returning parts, answer questions about your order, set up technical support calls and answer basic questions about your account

Phone: 800-262-8761
Monday-Friday 8:30 a.m. to 6 p.m. Eastern Time.

EmailCustomerCareCenter@coburntechnologies.com

For service outside of North America, contact your local Coburn Representative, which can be found under Worldwide Locations below.

 

Technical Support & Field Service

 

Field Service Engineers and Technical Support Specialist are available to assist with all of your technical needs. Technical Support Specialist are available to provide telephone support and email support for your technical and parts questions. Our Field Service Engineers install new equipment and will provide on-site services when required.

Phone: 800-262-8761
Monday-Friday 8:30 a.m. to 6 p.m. Eastern Time.

EmailTechnicalSupport@coburntechnologies.com

 

Worldwide Locations


Asia/Pacific Phone: +65-6253-8577;  Fax: +65-6255-1371; Email: nram@coburntechnologies.com

EMEA Phone: +44-14-54-20-0780;  Fax: +44-14-54-20-0787; Email: ian.hendy@coburntechnologies.com

Latin America Phone: 305-592-4705;  Fax: 305-594-9058; Email: pedro.parra@coburntechnologies.com



Coating Support

 

Lens coating specialists are available to assist with all of your questions Monday-Friday from 9 a.m. to 5 p.m. Eastern Standard Time.

 

For UVMAX and UVAR products:
     Toll Free: 855-GO-UVMAX (855-468-8629)
          Local: 561-989-8789
     Coating@coburntechnologies.com

 

For all other coating products:
     Toll Free: 800-262-8761
     TechnicalSupport@coburntechnologies.com

 

Software Support

 

Software Support is available to assist with questions pertaining to Innovations™ Lab Software. Due to the recent sale of Innovations™ Lab software to Ocuco, Inc., Lens Database Updates are now being administered through Ocuco. To access Innovations Lens Databse Updates, please contact Ocuco @ 1-866-233-LENS for a user name and password and then visit www.ocuco.us.