Parts Return Guidelines


Return Authorization Number (RA#) 

  • An RA# is required for all returns. 
  • To obtain an RA# from the Call Center:
         Call 1-800-262-8761
         Fax 1-800-262-8760 or
         Email rarequest@gerbercoburn.com
  • The RA# must be clearly indicated on the outside of the return package and a copy of the RA document must be included with the return.  
  • Unauthorized returns are subject to return to the customer at the customer’s expense.  
  • Restocking/Inspection Fees will be issued at 20% (maximum billing $350.00 per part) for criteria detailed within this document. 



Parts Under Warranty and/or Service Contract

  • The customer is responsible for obtaining the RA# from the Call Center within 30 days of shipment of the part to the customer location. 
  • The customer is responsible to return the used and unused parts to Coburn within 30 days of RA# issuance. 
  • If the part is not returned within 30 days of RA# issuance, the customer will be invoiced and the parts will be subject to a restocking /inspection fee. 
  • If the part is not returned within 30 days of invoicing, the part is no longer returnable and no credit will be issued. 
  • Parts may be returned freight prepaid by Coburn. 



Parts Not Under Warranty and/or Service Contract (supported by FSE)

  • The FSE will be responsible for coordinating any return to Coburn
  • All returned parts by the FSE will not be subject to the restocking fee. 
  • Parts will be returned -freight prepaid-by Coburn. 



Parts Not Under Warranty and/or Service Contract (not supported by FSE)

  • The customer is responsible for obtaining the RA# from the Call Center within 30 days of shipment of the part to the customer location. 
  • The customer is responsible to return the unused parts, at customer's expense, to Coburn within 30 days of RA# issuance. 
  • If the part is not returned within 30 days of RA# issuance, the part is no longer returnable and no credit will be issued. 
  • All returned parts will be subject to the restocking/inspection fee. 
  • All returned parts will be subject to inspection and test prior to issuance of credit. 



Consumables and Supplies

  • The customer is responsible for obtaining the RA# from the Call Center within 30 days of the supplies to the customer location. 
  • The customer is responsible to return the unused supplies, at customer's expense, to Coburn within 30 days of RA# issuance. 
  • If the supplies are not returned within 30 days of RA# issuance, they are no longer returnable and no credit will be issued. 
  • All returned supplies will be subject to the restocking/inspection fee. 
  • All returned supplies will be subject to inspection and test prior to issuance of credit.