
Parts Return Guidelines
Return Material Authorization Number (RMA#)
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An RMA# is required for all returns.
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To obtain an RMA# from the Call Center:
Call 1-800-262-8761
Fax 1-800-262-8760 or
Email customercarecenter@coburntechnologies.com
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The RMA# must be clearly indicated on the outside of the return package and a copy of the RMA document must be included with the return.
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Unauthorized returns are subject to return to the customer at the customer’s expense.
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Restocking/Inspection Fees will be issued at 20% (maximum billing $350.00 per part) for criteria detailed within this document.
Parts Under Warranty and/or Service Contract
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The customer is responsible for obtaining the RMA# from the Call Center within 30 days of shipment of the part to the customer location.
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The customer is responsible to return the used and unused parts to Coburn within 30 days of RMA# issuance.
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If the part is not returned within 30 days of RMA# issuance, the customer will be invoiced and the parts will be subject to a restocking/inspection fee.
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If the part is not returned within 30 days of invoicing, the part is no longer returnable and no credit will be issued.
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Parts may be returned freight prepaid by Coburn.
Parts Not Under Warranty and/or Service Contract (supported by Phone or Field Support Tech)
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The Phone or Field Support Tech will be responsible for coordinating any return to Coburn.
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All returned parts by the Phone or Field Support Tech will not be subject to the restocking fee.
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Parts will be returned freight prepaid by Coburn.
Parts Not Under Warranty and/or Service Contract (not supported by Phone or Field Support Tech)
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The customer is responsible for obtaining the RMA# from the Call Center within 30 days of shipment of the part to the customer location.
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The customer is responsible to return the unused parts, at customer's expense, to Coburn within 30 days of RMA# issuance.
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If the part is not returned within 30 days of RMA# issuance, the part is no longer returnable and no credit will be issued.
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All returned parts will be subject to the restocking/inspection fee.
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All returned parts will be subject to inspection and test prior to issuance of credit.
Consumables and Supplies
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The customer is responsible for obtaining the RMA# from the Call Center within 30 days of the supplies to the customer location.
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The customer is responsible to return the unused supplies, at customer's expense, to Coburn within 30 days of RMA# issuance.
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If the supplies are not returned within 30 days of RMA# issuance, they are no longer returnable and no credit will be issued.
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All returned supplies will be subject to the restocking/inspection fee.
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All returned supplies will be subject to inspection and test prior to issuance of credit.